8l89 Terms and Conditions

8l89 ("Platform", "we", "us") is an online betting and casino service provider for users in Bangladesh. These terms and conditions ("Terms") apply to the 8l89 website, mobile application, and all related services.

By registering an account, accessing, or using any service on our platform, you give your full consent to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

8l89 reserves the right to change or amend these Terms at any time. Amended Terms will take effect as soon as they are published on the website. It is your responsibility to review the latest Terms on each visit.

Opening an Account

To open an account on 8l89, you must provide complete and accurate personal information in the designated registration form. This includes your full name, date of birth, a valid email address, and a mobile number. If you provide false, incorrect, or misleading information, 8l89 reserves the right to close your account.

Account Security

It is solely your responsibility to keep your account password and login details confidential. If you suspect any unauthorized access to your account, contact our 24/7 live chat support immediately. You are responsible for all activities carried out from your account.

Identity Verification (KYC)

8l89 may at any time request that you submit relevant documents for identity verification. These may include a national identity card, passport, or other government-issued documents. Withdrawals may be put on hold until verification is complete. Information submitted will be kept secure in accordance with our privacy policy.

Welcome Bonus

New members on 8l89 can receive a 100% bonus on their first deposit, up to ৳8,000. A minimum deposit of ৳200 is required to claim this bonus. A 25x wagering requirement applies, meaning you must place bets totalling 25 times the combined deposit and bonus amount before a withdrawal can be made.

General Bonus Terms

• Each bonus offer has its own specific terms and conditions, which are clearly stated in the offer description.
• Bonus funds cannot be withdrawn directly — they become eligible for withdrawal only after the required wagering has been completed.
• Any attempt to take advantage of bonuses by using multiple accounts will result in all accounts being cancelled.
• 8l89 reserves the right to change, suspend, or cancel any bonus offer at any time.
• If fraudulent activity is detected on any account, the bonus and any associated winnings will be forfeited.
• In the event of any bonus-related dispute, the decision of 8l89 will be considered final.

VIP Program

The 8l89 VIP program has three tiers. Users can be promoted to a higher tier through regular play:

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

VIP tier benefits and the promotion process are managed at 8l89's sole discretion, and the right to make changes as circumstances require is reserved.

General Betting Terms

• A bet once confirmed cannot be changed or cancelled.
• If a bet is cancelled due to a technical issue, the stake will be refunded.
• If evidence of match-fixing or irregularities in any game is found, all related bets may be declared void.
• If incorrect odds or amounts are displayed due to a system error, 8l89 reserves the right to cancel those bets.
• Operating the same account from multiple devices or IP addresses may be considered suspicious.

Prohibited Activities

Any of the following activities are strictly prohibited and may result in immediate account closure:

• Placing bets using software bots or automated programs.
• Operating multiple accounts for the purpose of abusing bonuses.
• Exploiting any vulnerability or error in the system.
• Engaging in fraudulent conduct toward other users on the platform.
• Conducting money laundering or any illegal financial activity.
• Attempting unauthorized access to the platform's servers or network.

8l89 believes in responsible gaming. We encourage all users to play for entertainment — not as a means to resolve financial problems. The following tools are available for your protection:

• Deposit Limits: You can set your daily, weekly, or monthly deposit limits.
• Self-Exclusion: If you feel that gaming is getting out of your control, you can suspend your account for a set period of time.
• Reality Check: Set regular reminders of how long you have been playing.
• Cooling-Off Period: You can take a break ranging from 24 hours to 30 days whenever needed.

For more information on responsible gaming, please visit our Responsible Gaming page.

Protection of Personal Information

We use SSL encryption and advanced security technology to protect the personal information you provide. To learn about our detailed policy on data collection, use, and protection, please read our Privacy Policy.

Purpose of Data Use

• Information is used for account verification and management.
• Information is processed to ensure the security of financial transactions.
• Information may be shared with authorities to meet legal obligations.
• Your information is not sold to third parties for commercial purposes.

Reasons for Account Closure

8l89 reserves the right to suspend or close any account without notice under the following circumstances:

• If evidence of a violation of these terms and conditions is found.
• If false or fraudulent information has been provided.
• If unusual or suspicious activity is detected on the account.
• If the account has been inactive for an extended period of time.
• If closure is required for legal or regulatory reasons.

Account Closure by the User

You may request to close your account at any time through our 24/7 live chat. Before closing your account, please ensure there are no pending withdrawals and that all bonus terms have been met. Any remaining real-money balance will be returned in accordance with our policy after the account is closed.

Dispute Resolution Process

If you have any dispute or complaint, please first contact us via our 24/7 live chat or email. Our support team will make every effort to resolve your issue. Each complaint will be considered fairly and impartially.

If a resolution cannot be reached internally, the dispute may be referred to an independent mediator agreed upon by both parties. In disputes relating to game outcomes, the game provider's server logs will be considered conclusive evidence.

Interpretation and Enforceability of Terms

If any part of these Terms is found to be invalid or unenforceable for any reason, the remaining parts will remain fully in effect. Any delay or inaction by 8l89 in enforcing any provision of these Terms shall not be construed as a waiver of that provision. The Bengali version of these Terms is authoritative and takes precedence over any translation into another language.