Frequently Asked Questions
All the answers from 8l89 are right here
From opening an account and depositing via bKash to claiming bonuses and responsible gaming — complete answers to the most frequently asked questions by Bangladeshi players, all on one page.
8l89 is one of the most trusted online betting and casino platforms for Bangladeshi players. In the FAQ list below, we have provided detailed answers to the most frequently asked questions across five key topics: account registration, deposits and withdrawals via bKash or Nagad, slots and cricket betting, the welcome bonus, the VIP program, and safe gaming. If you cannot find an answer to your question, contact us via our 24/7 Bengali live chat.
👤 Account and Registration
To register at 8l89, you need an active mobile number, a strong password, and your preferred currency (BDT / Taka). The entire registration process takes just a few minutes. Providing accurate information makes the verification step easier later.
No. Under 8l89's rules, only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. Enjoy all games and bonus benefits within a single account.
For login issues, first use the password reset option — an OTP will be sent to the mobile number used during registration. If the problem persists, contact us via 24/7 live chat or at [email protected] in Bengali. Our support team will assist you promptly.
Yes, identity verification must be completed before making a withdrawal. This is to prevent fraudulent activity and to keep your account secure. Verification can be completed easily by submitting a clear photo of your National ID (NID) or passport.
Absolutely. 8l89 is fully mobile-friendly. You can log in through a browser on both Android and iOS devices to play all games and make deposits and withdrawals. A full experience is possible without downloading any separate app.
💰 Deposits and Withdrawals
Funds deposited via bKash are generally credited to your 8l89 account instantly. In some cases it may take up to a few minutes. If there is a delay due to network issues, contact support with your transaction ID (TrxID).
The minimum deposit at 8l89 is ৳200 and the minimum withdrawal is ৳500. These limits apply equally across all three methods — bKash, Nagad, and Rocket. You can start playing with a small deposit.
The withdrawal process at 8l89 is generally completed within 10 to 45 minutes — this applies to Nagad, bKash, and Rocket alike. Processing is faster for verified accounts.
8l89 does not impose any deposit or withdrawal fees on its own. However, bKash, Nagad, or Rocket may apply their own transaction charges. In that case, please refer to the terms of the relevant mobile banking service.
Yes. Rocket (Dutch-Bangla Bank's mobile banking) is fully supported. The same minimum deposit of ৳200 applies as with bKash and Nagad. Withdrawal directly to your Rocket number via cash out is also possible.
A request can be cancelled via live chat before processing has begun. Once sent to the payment gateway, it cannot be cancelled. If the cancellation is successful, the funds will be returned to your 8l89 wallet.
🎰 Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to 8l89 and go to the Cricket section. From there, select a match, choose from various markets such as match winner, toss result, or over total runs, enter your amount, and confirm. A live betting option is also available during the match.
The Slots section at 8l89 includes Fortune Tiger, Fortune Rabbit, and Mahjong Ways from PG Soft; Gates of Olympus and Sweet Bonanza from Pragmatic Play; Fortune Gems and Super Ace from JILI; and many more popular games. New games are added regularly.
RTP (Return to Player) is a statistical figure that indicates what percentage of the total amount wagered is returned to players over the long term. A higher RTP means a greater chance of payouts over time. However, short-term results are entirely random.
No, all game outcomes at 8l89 are determined by an RNG (Random Number Generator) — which is completely random and unpredictable. Each spin or bet is independent. Fair play and transparency are among the core principles of 8l89.
Aviator is a crash game developed by Spribe. A plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, your bet amount is multiplied by that multiplier. Cashing out at the right moment is the key strategy.
The Live Casino section at 8l89 offers live dealer games from Evolution Gaming and Ezugi, including Live Baccarat, Live Roulette, Live Blackjack, and Sic Bo. You can experience playing with a real dealer just like in an actual casino.
🎁 Bonuses and Promotions
As a new member, your first deposit at 8l89 earns you a 100% match bonus of up to ৳8,000. That means depositing ৳8,000 gets you another ৳8,000 in bonus. A minimum deposit of ৳200 is required to claim the bonus.
The wagering requirement for the 8l89 welcome bonus is 25 times. For example, if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before it can be withdrawn. It is always a good idea to read the bonus terms in full.
The 8l89 VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly, you can automatically advance to a higher tier. Weekly cashback is up to 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold.
No. Bonus funds must meet the specified wagering requirement before they can be withdrawn. Winnings earned by playing with bonus funds become withdrawable after the set conditions are met. See the Terms and Conditions page for full details.
Yes. During special occasions such as Eid, Pohela Boishakh, BPL season, or the T20 World Cup, 8l89 often offers special promotions and reload bonuses. Check the promotions page or live chat regularly to stay updated on these offers.
🔒 Security and Responsible Gaming
Yes. 8l89 uses SSL encryption technology to keep all your personal and financial information secure. Your data is not sold to third parties under our privacy policy. Visit the Privacy Policy page to learn more.
8l89 is for people aged 21 and above only. Creating an account or playing games by minors is strictly prohibited. Age verification is mandatory and we believe in responsible gaming.
If you feel that gaming is having a negative effect on your daily life, contact 8l89's live chat right away. Our Responsible Gaming page has full details on deposit limits, self-exclusion, and cooling-off options.
Self-exclusion is a tool that lets you voluntarily suspend your account for a set period. To activate it, inform support via live chat or email. Access to your account will be blocked for the chosen duration.
8l89 offers Bengali live chat support 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. There is no phone or WhatsApp number — live chat is the fastest way to get help.
Still have questions?
Our Bengali support team is with you 24/7 — ready to resolve any issue you have.
Email: [email protected]