8l89 Privacy Policy — Your Information Is Safe With Us

8l89 (hereinafter referred to as "we", "our", or "the platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("Policy") describes how we collect, use, store, disclose, and protect the personal information of users ("you", "user") of our website 8l89.lat.

By accessing or registering on this website, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform.

Key Definitions

• Personal Information: Any information by which you can be directly or indirectly identified — such as your name, mobile number, age, IP address, and so on.
• Processing: Any operation carried out on personal information — collection, recording, storage, modification, retrieval, use, transmission, deletion, and so on.
• Third Party: Any person or organisation other than the 8l89 platform and the user.
• Service: All online betting, casino games, and related features provided through 8l89.lat.

We collect various types of information when you register and use services on the 8l89 platform. This information can be divided into two main categories:

2.1 Information You Provide

The information you provide directly includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Financial transaction information (bKash, Nagad, or Rocket account numbers — for transaction verification only)
• Identity document information (if required, as part of the KYC process)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and approximate geographical location
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Source of visit to the website (referral URL)
• Pages visited, session duration, and click activity
• Information collected through cookies and similar tracking technologies

8l89 uses user information only for specific, legitimate, and transparent purposes. The purposes for which we use information are:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing transactions — completing deposits and withdrawals
• Managing bonuses, cashback, and VIP benefits
• Providing customer support via live chat and email

3.2 Security and Verification

• Age verification (confirming 21+)
• Preventing fraud, money laundering, and other criminal activity
• Maintaining account security and preventing unauthorised access
• Detecting suspicious betting patterns

3.3 Service Improvement

• Improving website performance and user experience
• Creating customised offers based on your preferences
• Diagnosing and resolving technical issues on the platform

3.4 Meeting Legal Obligations

Maintaining records required under applicable laws and regulations and reporting to regulatory authorities.

8l89 applies industry-standard technical and organisational measures to ensure the security of your personal information.

4.1 Data Protection Technology

• SSL Encryption: All data transfers between the website and your device are secured through SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — strong cryptographic hash algorithms are used.
• Firewall and Intrusion Detection: Multi-layered protection is maintained at the server and network level.
• Regular Security Audits: The platform's security measures are reviewed and tested on a regular basis.

4.2 Data Retention Period

Your personal information will be stored only for as long as necessary:

• For the entire duration that your account remains active.
• For the period required to meet legal obligations.
• Financial transaction records may be retained for a defined period even after an account is closed.

8l89 does not sell or rent your personal information. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, technical infrastructure, and fraud prevention. Only the minimum information necessary to perform their specific service is shared with these partners, and they are bound by confidentiality agreements.

5.2 Legal Authorities

In the case of a court order, legal process, or valid demand from a regulatory authority, we may be required to disclose information in accordance with applicable law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify registered users in advance, and the new entity will adhere to the same privacy standards.

5.4 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, and Spribe may have access to minimal session data to operate their games. They are bound by the terms of our data processing agreements.

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that improve your browsing experience.

The types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and basic site functionality. These cannot be disabled.
• Functional Cookies: For remembering your language preferences, game settings, and account preferences.
• Analytics Cookies: For monitoring website usage and improving the quality of our service.
• Security Cookies: For preventing fraud and unauthorised access.

You can control or delete cookies from your browser settings. Please note, however, that disabling certain cookies may cause some platform features to not work properly.

As a registered user of 8l89, you have the following rights over your personal information:

7.1 Right to Access Information

You have the right to request details of what information we hold about you. We generally respond to such requests within 30 days.

7.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you can request that it be corrected or updated.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, we are obligated to retain some information for a defined period due to legal requirements.

7.4 Right to Object to Processing

You have the right to object to the processing of your information in certain cases — particularly in relation to marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us. We will take appropriate action after verifying your identity.

8l89 believes in responsible gaming and is committed to the wellbeing of its users. To this end, we collect and analyse certain specific information:

• Betting patterns and session duration are monitored to identify potentially problematic behaviour.
• Information on account limits set or temporary suspensions requested by the user is retained.
• Self-exclusion requests are processed and that information is stored securely.

To learn more about responsible gaming, visit our Responsible Gaming page.

The servers and data processing infrastructure of the 8l89 platform may be located outside Bangladesh. In such cases we ensure that:

• International data transfers are completed only through secure encrypted channels.
• The receiving party adheres to standards equivalent to this privacy policy.
• Applicable international standards for data protection are followed.

8l89 may review and update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date at the top of the policy.
• Notify registered users by email in the case of significant changes.
• Your continued use of the platform after any changes will be considered as acceptance of the new policy.

We advise you to visit this page regularly so that you are always informed about the latest privacy policy.

If you have any questions, comments, or complaints about this privacy policy, please do not hesitate to contact us. Our privacy team will consider your request with due care.